For Buyers

How do I place an order on Trendzlo?

Simply browse our website, add items to your cart, and proceed to checkout. You can pay via credit/debit card, mobile wallet, or cash on delivery (COD).

What is your return policy?

You can return most items within 7 days of delivery, provided they are unused, unworn, and in their original packaging. For defective or incorrect items, we offer free returns and full refunds. Learn more in our Refund Policy.

Do you offer cash on delivery (COD)?

Yes! We offer COD for all orders. You can pay in cash when your order is delivered.

How long does delivery take?

Delivery typically takes 3-5 business days within Karachi. For other cities, delivery times may vary. You can track your order using the tracking number provided.

What if I receive a defective or incorrect item?

Contact us immediately at support@trendzlo.com. We’ll arrange a free return and provide a full refund or replacement.

For Sellers

How do I become a vendor on Trendzlo?

Fill out the vendor application form on our website and submit the required documents (e.g., business registration, NTN). Once approved, you can start listing your products. Learn more in our Vendor Sign-Up Policy.

What are the fees for selling on Trendzlo?

We charge a commission of 10% on each sale. There are no upfront listing fees, but premium features (e.g., featured listings) may incur additional charges.

How and when will I receive payments?

Payments are processed weekly or bi-weekly, depending on the agreement. We deduct our commission and any applicable fees before disbursing payments via bank transfer or mobile wallet.