Trendzlo Refund and Exchange Policy

At Trendzlo, we strive to ensure your complete satisfaction with every purchase. If you’re not happy with your order, we’re here to help. Please review our refund and exchange policy below to understand how returns, refunds, and exchanges work.

1. Eligibility for Returns, Refunds, and Exchanges

  • Timeframe: You may return most items within 7 days of receiving your order.
  • Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of Purchase: A valid receipt or order number is required for all returns, refunds, and exchanges.

2. Non-Returnable and Non-Exchangeable Items

The following items are not eligible for return, refund, or exchange:

  • Underwear, socks, and other intimate apparel (for hygiene reasons).
  • Personalized or custom-made items.
  • Items marked as “Final Sale” or “Non-Returnable” on the product page.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, follow these steps:

  1. Contact Us: Email us at [support@stylecart.com] or call us at [Insert Phone Number] within 7 days of receiving your order. Provide your order number and reason for the return or exchange.
  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
  3. Pack the Item: Securely pack the item in its original packaging, including all tags and accessories.
  4. Ship the Item: Send the item to the address provided in the return instructions. You are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Process

  • Timing: Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
  • Method: Refunds will be issued to the original payment method. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or mobile wallet (e.g., Easypaisa, JazzCash).
  • Deductions: Original shipping charges are non-refundable. If the return is due to a change of mind, return shipping costs will be deducted from your refund.

5. Exchange Process

  • Eligibility: Exchanges are available for items that are defective, damaged, or incorrect. Exchanges for a change of mind (e.g., size or color) are subject to product availability.
  • Process:
    • Contact us to initiate an exchange.
    • We will provide instructions for returning the item and shipping the replacement.
    • Once we receive the returned item, we will ship the replacement product.
  • Cost:
    • Exchanges due to our error (e.g., wrong item shipped) are free of charge.
    • For exchanges due to a change of mind, you will be responsible for return and replacement shipping costs.

6. Defective or Damaged Items

  • If you receive a defective or damaged item, contact us immediately. We will provide a prepaid return label and either issue a full refund or send a replacement at no additional cost.

7. Late or Missing Refunds

  • If you haven’t received your refund within 7 business days, please:
    1. Check your bank account or payment method.
    2. Contact your bank or payment provider, as processing times may vary.
    3. If the issue persists, contact us at [support@stylecart.com].

8. Cancellations

  • Before Shipping: If you wish to cancel your order, contact us immediately. If the order has not yet been shipped, we will cancel it and issue a full refund.
  • After Shipping: If the order has already been shipped, you may return it following our standard return process.

9. Exceptions

  • Final Sale Items: Items marked as “Final Sale” are not eligible for return, exchange, or refund.
  • Clearance Items: Clearance items may have different return policies, which will be stated on the product page.

10. Contact Us

If you have any questions about our refund and exchange policy, please contact us at: